Student Services
Put Clarity, Control, and Care in Student Hands

Name: MasterSoft ERP Solution
Brand: MasterSoft
Rating: 4.8 (1327 reviews)

Empower Students. Reduce Administrative Load. Improve Academic Transparency.

Modern institutions need student services that balance flexibility with governance.

Mastersoft’s Student Experience Management Framework automates administrative and academic interactions, increasing self-service clarity for students, while implementing pre-established policies, compliance, approvals across the institution.

Student Experience Management, Built for Real Academic Journeys

Every student interaction, governed by rules, delivered with transparency, and managed at scale.

Academic Flexibility Without Losing Control

Enable student choice while protecting academic integrity.

Complete Visibility Into Academic Progress

Students always know where they stand.

Unified Digital Student Services

One portal. Every service. Zero confusion.

Institutional
Outcomes That Matter

Better student experience with measurable operational impact.

Complete Academic Transparency for Students

Students can track their progress, understand program requirements, and next steps at every stage of their academic journey easily.

Significant Reduction in Administrative Load

Complete digitalization and self-service of student requests and approval, leading to 70 % reduction in manual processing.

Strong Policy Enforcement at Scale

Validation of all requests, depending on pre-determined workflow and approval hierarchies, timelines, and eligibility with zero manual intervention

Improved Student Retention and Support

Higher student retention and support without policy gaps through structured workflows for deferment, withdrawal, reinstatement

Higher Student Satisfaction and Institutional Reputation

Higher engagement and trust due to transparent processes and prompt services

Faster, Smarter Lead-to-Enrollment Conversion

Centralized funnel visibility with automated follow-ups and stage-wise actions to reduce drop-offs and convert more applicants faster.

Core Student Services Capabilities

Every student interaction, automated, auditable, and policy-aligned.

Add Drop and Program Change Management

Give students academic flexibility with institutional control.

Enable add drop, transfers, and program changes through validated digital workflows with rule-based approvals and full academic governance.

Progression, Degree Classification and Curriculum Tracking

Help students to understand their progress and academic status throughout each term

Monitors continuous academic progress, credits, graduation preparedness and curriculum compliance in real time through rule-based workflows and advisor visibility

Deferment, Withdrawal, Reinstatement and Readmission Workflows

Clear and precise mechanisms supports non-linear academic journeys

Implement policy driven workflows, including timely approvals, eligibility checks, and complete audit trails to facilitate reinstatements, readmissions, deferments, and withdrawals.

Exam-Related Student Services

All exam services through one integrated student portal.

The exam-related students services has rule driven portals with integrated fees and eligibility checks, allowing students to submit exam registrations and post-exam requests easily.

Credit Exemptions, Transfers and Special Academic Pathways

Enable global mobility with academic rigor intact.

Automate credit exemptions, transfers, and special pathways with necessary checks, rule-based academic approvals and validated equivalencies.

Student Conduct, Holds and Offense Management

Transparent discipline management with due process.

Systematic discipline management by recording student offenses, handling disciplinary actions and appeals, while implementing academic holds through policy-driven escalation workflows.

Engagement, Achievements and Academic Recognition

Celebrate student success automatically.

Centralized dashboards to monitor student achievements, awards, and milestones across programs, while providing easy visibility to students, advisors and institute leaders.

Comprehensive Student Self-Service Portal

Everything a student needs in one place.

Provide a unified student portal for service requests, documents, scholarships, payments, and academic services with transparent tracking and resolution.

FAQs

1. Can students manage most academic requests without visiting administrative offices?

Yes. Most academic and administrative requests are fully digital, rule-based, and available through the self-service portal.

2. How does the system ensure academic policies are followed?

Every request is validated against eligibility rules, deadlines, curriculum structures, and approval hierarchies automatically.

3. Can institutions customize approval workflows?

Yes. All workflows are configurable based on institutional governance, roles, and academic structures.

4. Does the system support complex academic journeys like deferments and reinstatements?

Yes. Structured workflows support non-continuous academic paths with full auditability and compliance.

5. Can students and other stakeholders check the real-time progress?

Yes, students and advisors can track the real-time academic progress, credit completion and graduation preparedness.

Yes, I Want To Automate My Campus!

We promise to offer you the best education ERP, Smooth implementation and constant support!

Student Services
Put Clarity, Control, and Care in Student Hands